uvo77 Privacy Policy

uvo77 operates an online sports betting, live casino, slot games, bingo, and Andar Bahar platform accessible at https://uvo77.bet. This Privacy Policy describes how uvo77 ("we", "us", "our") collects, processes, stores, and safeguards the personal data of individuals who access or use our platform ("you", "your", "Member").

We are committed to handling your personal data with transparency, integrity, and in full compliance with our obligations as a responsible international gaming operator. Our approach to data privacy is built on the principle that Members should know exactly what information we hold about them, why we hold it, and what we do with it.

This Privacy Policy applies to all data collected through the uvo77 website, mobile web application, and any other digital interface operated by uvo77. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

This Privacy Policy is written in English. In the event of any ambiguity, the English-language version shall be the authoritative text.

2.1 Identity. For the purposes of this Privacy Policy, uvo77 is the data controller responsible for the personal data collected and processed through the uvo77 platform. As data controller, uvo77 determines the purposes and means of processing your personal data.

2.2 Contact Details. All enquiries relating to data privacy, data access requests, correction requests, and erasure requests should be directed to our Data Protection team using the contact details provided in Section 15 of this Privacy Policy.

2.3 Scope of Responsibility. uvo77 acts as data controller for personal data collected directly from Members through the registration process, KYC submission, payment transactions, and platform interactions. Where uvo77 engages third-party processors — such as payment service providers or game studios — those parties process data on our behalf and under our instruction, as described in Section 6.

uvo77 collects the following categories of personal data from Members and platform visitors:

uvo77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where an identity document incidentally discloses such information (e.g., photograph on a KTP). Where this occurs, such data is used solely for identity verification purposes and is not stored separately or processed for any other purpose.

4.1 Directly from You. The majority of personal data uvo77 holds is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, and when you contact our support team.

4.2 Automatically. When you access and use the uvo77 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device information, and browsing behaviour on the platform. See Section 9 for full details on our use of cookies.

4.3 From Third-Party Payment Providers. When you initiate a deposit or withdrawal through BCA, BRI, BNI, Mandiri, or an e-wallet provider such as OVO, DANA, or GoPay, those providers may share transaction reference data with uvo77 to confirm payment status. uvo77 does not receive your full bank login credentials from these providers.

4.4 From Game Studios. Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may share session-level game data with uvo77 — such as game outcome records and round identifiers — for the purposes of dispute resolution and account transaction reconciliation. No additional personal data is received from studios beyond what is necessary for these purposes.

uvo77 processes your personal data only where there is a clear and lawful purpose for doing so. The table below summarises how and why we use your data.

6.1 No Sale of Personal Data. uvo77 does not sell, rent, licence, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes under any circumstances.

6.2 Service Providers. uvo77 engages a limited number of trusted third-party service providers to assist in operating the platform. These providers act as data processors under instruction from uvo77 and are bound by strict data processing agreements. Categories of service providers include:

• Payment processors: Indonesian local banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) — for transaction facilitation only.
• KYC verification providers: Identity document verification and liveness-check technology partners used to accelerate the KYC review process.
• Cloud infrastructure providers: Hosting and server infrastructure partners who store encrypted platform data under contractual data security obligations.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive only the session-level data necessary to deliver game content and resolve disputes.
• Customer support tools: Helpdesk software providers used to manage support tickets and live chat functionality.

6.3 Legal Disclosures. uvo77 may disclose your personal data to governmental, regulatory, or law enforcement authorities if required to do so by applicable law, court order, or regulatory directive. We will notify you of any such disclosure request where we are legally permitted to do so.

6.4 Business Transfers. In the event that uvo77 undergoes a merger, acquisition, restructuring, or sale of all or a material portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and the Privacy Policy of the successor entity will apply from the date of transfer.

7.1 Active Accounts. Personal data associated with active uvo77 accounts is retained for the duration of the membership relationship and for a minimum period of five years following the closure of the account, unless a longer retention period is required by applicable law or regulatory obligation.

7.2 KYC Documents. Identity documents and KYC records are retained for a minimum of five years following account closure in accordance with standard anti-money-laundering record-keeping obligations. After this period, KYC documents are securely destroyed.

7.3 Transaction Records. All deposit, withdrawal, and wagering transaction records are retained for a minimum of five years from the date of the transaction. These records may be retained for longer periods where required for dispute resolution or regulatory compliance purposes.

7.4 Marketing Data. Marketing preference records and the history of communications sent to a Member are retained for as long as the Member maintains an account with uvo77, or until the Member withdraws consent to marketing, whichever is earlier.

7.5 Technical and Usage Data. Server log data, IP address records, and session data are retained for a maximum of 12 months from the date of collection, after which they are anonymised or deleted.

7.6 Deletion Requests. Where a Member exercises their right to erasure (see Section 10), uvo77 will delete or anonymise personal data that is no longer required for a lawful purpose, subject to retention obligations that override the right to erasure — in particular, KYC and transaction records required under anti-money-laundering regulations.

8.1 Technical Measures. uvo77 implements a comprehensive set of technical security controls to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These include:

• TLS 1.3 encryption for all data in transit between your device and the uvo77 platform.
• AES-256 encryption for sensitive data fields stored in our databases, including financial identifiers and KYC document references.
• Firewalls, intrusion detection systems, and regular penetration testing of platform infrastructure.
• Multi-factor authentication requirements for all uvo77 staff accessing systems that contain Member personal data.
• Segregated access controls ensuring that individual team members can only access personal data relevant to their specific operational role.

8.2 Organisational Measures. In addition to technical controls, uvo77 maintains strict internal data governance procedures. All staff who handle Member personal data are subject to confidentiality obligations and receive regular data protection training. Access to production systems containing personal data is logged and audited.

8.3 Breach Response. In the event of a confirmed personal data breach that poses a risk to Members, uvo77 will notify affected Members promptly and take all necessary steps to contain the breach, assess the impact, and prevent recurrence. We will cooperate fully with any regulatory investigation arising from a breach incident.

8.4 Member Responsibility. While uvo77 takes extensive measures to secure its systems, the security of your account is also dependent on the strength of your password and the security of your personal device. You are responsible for keeping your login credentials confidential and for using a strong, unique password for your uvo77 account. Contact support immediately if you suspect your account has been compromised.

9.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. uvo77 uses cookies and similar technologies (including local storage and session tokens) to maintain your login session, remember your preferences, and collect aggregate usage data that helps us improve the platform.

9.2 Types of Cookies Used.

9.3 No Third-Party Advertising Cookies. uvo77 does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. We do not share behavioural data with advertising networks.

9.4 Cookie Management. You can control and delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the uvo77 platform and may prevent you from logging in to your account. Disabling functional or analytics cookies will not affect your ability to access the platform but may reduce the quality of your experience.

As a Member of the uvo77 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team at the email address provided in Section 15. uvo77 will respond to all verified requests within 30 days of receipt.

11.1 Age Requirement. The uvo77 platform is strictly for adults aged 21 and over. uvo77 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the KYC process for all Members.

11.2 Discovery of Minor Access. If uvo77 discovers or has reasonable grounds to believe that a Member is under 21 years of age, the account will be immediately suspended, all Funds will be placed on hold pending investigation, and the matter will be handled in accordance with our safeguarding obligations. Any personal data collected from an underage individual will be securely deleted once the investigation is concluded.

11.3 Parental Controls. Parents and guardians who believe that a child under their care has accessed the uvo77 platform without authorisation are encouraged to contact our support team immediately at [email protected]. We will investigate and respond within 24 hours.

12.1 Cross-Border Processing. As an internationally operated platform serving the Indonesian market, some of the personal data uvo77 collects may be processed or stored on servers located outside of Indonesia. This may occur when third-party service providers — including cloud infrastructure hosts, KYC verification partners, and game studios — process data in their own jurisdictions.

12.2 Transfer Safeguards. Where personal data is transferred across borders, uvo77 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections described in this Privacy Policy. These safeguards include contractual data processing agreements containing standard data protection clauses, and due diligence assessments of recipients' security infrastructure.

12.3 Your Consent. By registering an account with uvo77 and accepting this Privacy Policy, you consent to the transfer of your personal data to third-party processors in jurisdictions outside Indonesia where necessary for the delivery of uvo77 services, subject always to the safeguards described above.

13.1 Opt-In Basis. uvo77 sends promotional emails, SMS messages, and in-platform notifications only to Members who have explicitly opted in to receive such communications. Your opt-in preference is recorded at the time of registration and may be updated at any time through your account settings.

13.2 Content of Marketing Communications. Marketing communications from uvo77 may include information about new game releases, seasonal promotions (such as Idul Fitri bonus offers, Ramadhan specials, and Indonesian Independence Day promotions), deposit match bonuses, free bet credits, and loyalty programme updates.

13.3 Withdrawal of Consent. You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your uvo77 account settings dashboard.
• Clicking the unsubscribe link included in every marketing email sent by uvo77.
• Contacting our support team in writing at [email protected] with the subject line "Marketing Opt-Out".

Opt-out requests are processed within five business days. Withdrawal of marketing consent does not affect the lawfulness of any marketing sent prior to your withdrawal, and it does not affect essential transactional communications such as withdrawal confirmations, security alerts, and KYC notifications.

13.4 No Third-Party Marketing. uvo77 does not share your contact data with third-party advertisers, affiliate marketers, or any other party for their own marketing purposes without your explicit separate consent.

14.1 Right to Amend. uvo77 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The current version of this Privacy Policy will always be accessible at https://uvo77.bet/privacy-policy.

14.2 Notification of Changes. Where uvo77 makes a material change to this Privacy Policy — that is, a change that significantly affects how we collect, use, or share your personal data — we will notify active Members by email to the address registered on their account at least 14 days before the change takes effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

14.3 Version History. The date of the most recent update to this Privacy Policy is displayed at the top of this page. If you have questions about any previous version or about a specific change, please contact our Data Protection team using the details in Section 15.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data uvo77 holds about you, please contact our Data Protection team through the following channels:

Our Indonesian-speaking support agents are available around the clock to assist with all privacy-related queries. If your request relates to the exercise of a formal data right (access, rectification, erasure, portability, restriction, or objection), please include your registered account username and a brief description of your request to help us process it efficiently.